Q: Do I need any plug-ins or other programs to view the product information?
A: The specification sheets and instruction sheets are in Adobe Acrobat Reader format. Acrobat Reader is a FREE program that allows you to open and view *.PDF files. You need Version 5.0 or above to view most of the files.
Click here to visit the Adobe download site. Be sure to download the FREE Acrobat Reader.
Q: How can I order a replacement part for a Lightolier fixture?
Q: There is no Specification Sheet, Instruction Sheet or IES Photometry file link on the product page. What does this mean?
A: It means that that type of product data is not
available for one of the following reasons:
Specification Sheets - Some older products (particularly Track and
Decorative) do not have specification sheets. If you believe that
information is missing please contact us at firstname.lastname@example.org.
Instruction Sheets - We are continuing to compile as many IS sheets
as possible. What you see on the system is what is currently available
electronically. If you need a sheet not on the system please contact
us at email@example.com.
IES Photometry File - (a) Some products (especially older products)
are not tested and no IES file exists. If you believe this to be an
error please contact the appropriate product manager. (b) Some products
(especially Track heads and recessed accent lights) only use "Bare
Lamp Data". Photometry must be obtained from the lamp manufacturer.
Q: Why are some of the specification and instruction sheets of poor quality?
A: Many older products have specification and instruction sheets that were created before we began using and keeping electronic files. As a result these sheets - which are often photocopies - had to be scanned. We have done our best to deliver the highest quality possible.